After this course, the learner will be able to:

  • Explain brief history and evolution of Hotels
  • Understand different types of hotels, sale of rooms, and tariff plans used in hotels
  • Meaning, importance and significance of Front Office Department
  • Know different sections of Front Office and their functions
  • Understand Inter and Intra Departmental Co-ordination
  • Organizational Structure of Front Office department in Large, medium and small Hotel
  • Know attributes of Front Office Personnel
  • Know Telephone Etiquettes and handling of various situations
  • Duties of Front Office Department before Guest Arrival, During Stay, at the time of check - out and after Check - out
  • Understand Night Auditing, Functions, Duties and responsibilities of night auditor
  • Handling of Foreign Exchange, payment from cash and credit
  • Handling emergency situations
Medium of Instruction


Entry Level

10th pass

Course Duration

1 year

Essential Course Duration

300 Hours

Course Fee

Rs. 5000/-

Course Components
S.No Course Code Title of Component Duration (in Hrs.)
Theory Practical
1 360 Hotel Front Office Operations 80 320
  Total Duration 400 Hours
Scheme of Examination
S.No Course Code Name of the subject / Modules Time (in hrs.) Marks Total
Theory Practical Theory Practical Internal Assessment
1 360 Hotel Front Office Operations 2 3 40 60 - 100
Passing Criteria
S.No Course Code Name of the subject Certification criteria (percentage)
Theory Practical Internal Assessment Aggregate in each paper module
1 360 Hotel Front Office Operations 33 33 - 33